FAQ

PDF is the preferred format for commercial printing. We also accept AI, EPS, PSD, TIFF, JPG and PNG files. For best results, supply press-ready PDF with bleed and crop marks included.

Minimum 300 DPI at the final print size. Lower resolution files may appear blurry or pixelated in the printed output. Vectors (AI, EPS, PDF) are resolution-independent and always preferred for logos and text.

We require a minimum of 3 mm bleed on all sides. For larger format products such as roll-up banners and posters, use 5 mm. Keep important content and text at least 5 mm inside the trim line.

Yes. Every job goes through a prepress review covering trim size, bleed, safe area, colour mode (CMYK), resolution and font handling. We will contact you if there is a problem before production starts.

Supply files in CMYK colour mode. RGB files will be converted before printing and colours may shift. For Pantone or spot colour requirements, include the PMS code in your order notes.

Yes. You can confirm the commercial side of the order and upload artwork later. Production will not begin until artwork is received and reviewed. Upload deadlines apply based on your selected delivery date.

Yes. Each product page provides templates in AI, EPS, PDF and PSD formats with correct dimensions, bleed and safe area guides included. Download the template before starting your design.

Standard production time is 6–15 business days depending on the product type, quantity and finishing. The exact lead time is confirmed at the quoting stage. Rush options may be available for some products — ask when requesting a quote.

A digital proof is provided for all custom orders. Production begins only after you approve the proof. Physical sample printing is available on request for large runs — ask for details when placing your order.

Available finishing depends on the product. Common options include matt lamination, gloss lamination, soft-touch lamination, UV spot varnish, foil stamping, embossing and die-cutting. Check the individual product page for available finishes.

Minimum order quantities vary by product. Most packaging products start at 100–150 units. Labels and stickers may start lower. The calculator on each product page shows available quantities and the price per unit.

Yes, for most product categories. Sample orders or short runs are available at a higher per-unit cost. Contact us with your product and specifications to request a sample quote.

We ship across Europe and handle international shipments on request. Delivery times and costs vary by destination — confirm your location when requesting a quote for an accurate shipping estimate.

Yes. All shipments include tracking. You will receive a tracking link by email once your order has been dispatched.

Please photograph the damage and contact us within 5 business days of delivery. Include your order number, a clear description and photos of the damage. We will assess and arrange a reprint or appropriate resolution.

We accept bank transfers and card payments. For B2B orders, we can issue a proforma invoice with payment terms. Contact us to discuss payment options for your account.

Yes. VAT invoices are issued for all orders. Provide your company name, address and VAT number when placing the order to receive a correctly addressed invoice.

Net payment terms are available for established B2B clients. Contact us to discuss your requirements once you have placed two or more orders.

Custom-printed products are produced to your specification and cannot be returned unless there is a production fault. If the printed output does not match the approved proof, we will reprint the affected quantity at no charge.

Contact us within 5 business days of delivery with your order number, a description of the issue and clear photos. We review all complaints within 2 business days and will propose a resolution.

Yes. Use the contact page to describe your product, dimensions, quantity and any special requirements. We will come back with a quote within 24 hours.

Yes. Custom box structures, bag sizes, label shapes, special materials and non-standard print formats can all be quoted manually. We handle both short runs and large volume orders for ongoing supply.

Yes. Our design team can develop a custom dieline based on your dimensions and structural requirements. Dieline development is available as part of a full production order.

Yes. We offer design and artwork preparation services for clients who do not have a ready-to-print file. Contact us with your brief, product type and brand guidelines to request a design quote.